FAQs

Support & Growth is Canada’s leading provider of culturally sensitive mental health and wellness services and integrated employee wellbeing solutions.
Learn more about S&G.

Support & Growth is for anyone wanting to optimize their health and wellbeing. Our core belief is that each individual has the ability to reach their full potential with the right support and a safe non-judgmental environment.

Everyone can benefit from Support and Growth. Connecting with an experienced professional who sees you individually and understands your day-to-day challenges based on their similar life experiences can greatly benefit your life experiences and is the ideal way to work through issues and prevent them from becoming more serious.

No, you do not need employee/membership benefits to access Support & Growth. Our services are available to individuals, employees, and their families around the globe.

Mental health challenges are common and seeking Support & Growth is a sign of strength, courage and wellness. Emotional and behavioral problems affect all individuals regardless of age, income level, etc. A qualified mental health care provider helps you remove, change, or more skillfully cope with emotional issues, challenging behaviours, or stressful life situations.

Therapy may be a good choice for you if…

• everything you feel is intense;
• you have a history of trauma and can’t stop thinking about it;
• you are finding it difficult to carry out daily activities: for ex. you’re getting bad feedback at work because you are unable to concentrate;
• you using a substance to cope;
• you feel disconnected from beloved activities;
• your relationships are strained and your friends and family are concerned about you.

A therapist is an individual who has a combination of educational credentials and professional qualifications, and who is skilled in delivering treatment intended to resolve mental health and/or psychological challenges.

Support & Growth offers Canada’s largest network of culturally diverse therapists representing a number of different disciplines. Our licensed professionals speak several languages and represent a variety of cultures, ethnicities, religions, genders, and sexual orientations, making it easier for clients to receive support from a therapist with shared life experiences. Support & Growth therapists provide a culturally responsive approach to mental well-being that ensures all clients receive support from someone that sees them as an individual and understands their day-to-day challenges based on their similar life experiences.

Some common types therapists include: Registered Social Workers, Registered Psychologists, Registered Psychotherapists, Registered Marriage and Family Therapists, and Counsellors

Similar to “Psychotherapist”, “Counsellor” is an umbrella term for any professional who is trained to provide support and guidance on personal, social, or psychological challenges.

Absolutely! At Support & Growth, our skilled providers are licensed, experienced and trained with good standing in their respective regulatory body. All Support & Growth providers are carefully vetted before becoming a part of our network. The details can vary but, generally, our providers are licensed Master-level Social Workers, Therapists, Counsellors and Psychologists that are experienced in various clinical settings and must obtain specific designations to practice.

We take your privacy and the security of your information very seriously. We’ve designed our processes to comply with all relevant privacy laws and have implemented strict security protocols to protect your information.

Please read our Privacy Policy for more details.

Fees will be determined based on the time and nature of the service provided, plus the training and experience of the therapist. Fees are usually based on a 45-minute to 50-minute session. Please contact us for a free consultation so we can discuss services, rates, insurance, and length of service.

Yes, based on need, sliding scale sessions are offered.

Yes, services are confidential. We respect your right to privacy and confidentiality. Our professionals (social workers, psychologists, psychotherapists) are bound by a code of ethics and will keep the information you share strictly confidential, sharing only with your consent unless required to do so by law. More information about your rights to confidentiality will be shared in your first session.

Issues/concerns supported through counselling may include, but not limited to:

• Depression, anxiety, mood, anger
• Parenting
• Communication
• Relationships (Common-law, family, stepfamily)
• Intimate relationships
• Abuse/domestic violence
• Youth offender
• Transitions/life changes
• Substance/alcohol abuse
• Bullying

Support & Growth provides a range of services to individuals, organizations, employers, educational institutions, insurers and strategic partners.

Click below to learn more about:

1. Therapy
2. Employee support & wellbeing
3. Training & workshops
4. Student support
5. Consulting services

Our services are covered by most extended health insurance plans and employee benefits.

Coverage and benefits for traditional therapy and counseling services change from one health insurance company to another and from plan to plan, we encourage you to check your insurance plan regarding coverage and claim procedures.