Support & Growth
Support & Growth
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Get in touch

If you need help with appointments, billing, supervision, or have a question for our team, we’re here to help.

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Need help booking your appointment?

Call our intake team for scheduling support or book your session online.

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Have a billing or payment question?

Start with our Pricing & Payments page. If you still need help, contact our billing team.

Customer Service

Client Support

Client Support Team

Contact our support team if you need help with:

  • Scheduling an appointment
  • Cancelling or rescheduling a session
  • Questions about our services or providers
  • General account or website support

Hours: Monday–Friday 9:00 am–9:00 pm ET

Saturday–Sunday 9:00 am–9:00 pm ET

Phone: 416-889-3931

Email: info@supportandgrowth.com

Fill out our contact form

Client Support

Billing Team

Reach our billing team if you have questions about:

  • Self-pay rates and receipts
  • How to pay a bill
  • When you'll be billed
  • Insurance or payment matters

Hours: Monday–Friday 9:00 am–9:00 pm ET

Phone: 416-889-3931

Pricing & Payments

Fill out our contact form

Client Support

Client Quality Team

If you are a current client, contact our Clinical Quality team about:

  • Concerns related to your clinician
  • Questions about the clinical aspects of your care
  • Issues affecting the quality of your treatment

Our team reviews every message to ensure you receive exceptional care. Your feedback helps us maintain high standards and continuously improve our services.

Hours: Monday–Friday 9:00 am–9:00 pm ET

Saturday–Sunday 9:00 am–4:30 pm ET

Fill out our contact form

Additional Teams

Privacy

Privacy

Questions about your privacy or records? Our privacy team can help.

Press

Press

For media requests or interviews, please reach our press team.

Business Partnerships

Business Partnerships

We partner with employers, care providers, payors, and community organizations to deliver mental health services.

Careers

Careers

We're hiring! Join us in expanding access to high-quality, culturally responsive mental health care.

Clinical Supervision

Clinical Supervision

Have a question about supervision or required hours? Our team is here to help.

Student Internships

Student Internships

Interested in placements or internships? Connect with our training team.

Supportive Resources

FAQs

Have a quick question? Visit our FAQ page for answers about billing, services, providers, privacy, and more.

Crisis Resources

If you are in crisis, please call 911 or use these resources for immediate help.

FAQs about pricing and billing

The cost of services varies depending on your therapist and the type of session. Many clients use insurance and only pay a co-pay (if applicable). If you are paying out of pocket, your session fee will be confirmed before booking so you can make an informed decision.

Yes. We accept most extended health insurance plans in Canada. Coverage depends on your provider and plan. After each session, we provide a receipt that you can submit directly to your insurance company for reimbursement.

If you don't have insurance or prefer to self-pay, our rates vary depending on the therapist and type of service:

  • Individual Therapy (50 minutes): $140 – $180 per session
  • Couples Therapy (50-80 minutes): $180 – $330 per session
  • Family Therapy (50-80 minutes): $180 – $330 per session
  • Child Therapy (50 minutes): $140 – $180 per session
  • Teen Therapy (50 minutes): $140 – $180 per session
  • Student Therapy (50 minutes): $140 per session

You can confirm the exact rate with your therapist before booking.

Many of our therapists offer flexible payment options, and some provide sliding scale fees based on need. We also encourage clients to explore available insurance coverage to help reduce out-of-pocket costs.

We accept all major credit and debit cards. You can also pay securely through your client dashboard.

You will be charged after each session is completed. If you are paying with insurance, you'll be charged for any remaining out-of-pocket costs once your claim is processed.

You can pay your bill quickly and securely in your client dashboard. If you need help, our billing team is available to assist you.

No. There are no membership fees. You only pay for the therapy services you use.

We have a flexible cancellation policy that allows clients to reschedule or cancel appointments up to 48 hours in advance at no cost. If you cancel or reschedule with less than 48 hours' notice, don't attend your appointment, or arrive more than 15 minutes late to a 50 minute session, a late cancellation fee equal to the full service rate will be charged (unless the session can be resumed and care is delivered).

If you are in a crisis

Don't use this site. Please contact 911 or use these resources to get immediate help.